Custom-made within 10 days. Delivered anywhere in Australia for $10.

REFUNDS AND RETURNS

Changed your mind?

We want you to absolutely love your new wedding ring. As pert of our Risk-Free policy, you can return your wedding ring within 7 days of receiving it. As our wedding rings are custom made to your specifications, the amount refunded will be your purchase price less a refining charge equivalent to 20% of your purchase price. Here is how it works:

  1. LET US KNOW | Call or email us within 7 days of receiving your wedding ring. Have your order number ready or include it in the email.
  2. RETURN | Fill our our return form and return with the ring via Expres Post with signature on delivery. The rings must be in their original packaging, undamaged and showing no signs of wear. Postage is at your expense.
  3. RECEIVE YOUR REFUND | Your ring will be refunded less a 20% refining charge. The refund will be made to the same credit card or Paypal account that was used for purchase.
 
Something not quite right?
 
All our rings pass rigorous quality control. In the unlikely event that there is a workmanship or materials fault or your ring is delivered in a damaged condition, return the ring to us for assesment. Faulty or damaged rings will be exchanged urgently. Here is how it works:
  1. LET US KNOW | Call or email as soon as you receive your ring. Have your order number ready or include it in the email.
  2. RETURN | Fill our our return form and return with the ring via Expres Post with signature on delivery. The rings must be in their original packaging, undamaged and showing no signs of wear (except where the ring has been damaged in transit. Delivery is at our expense.
  3. WE'LL GET TO WORK | Your ring will be remade and triple checked by Quality Control. 
  4. RECEIVE YOUR TREASURE BACK | We'll return your ring via Expres Post with signature on delivery. Delivery is complimentary.
  5. RELAX | You are ready for the big day! 
Start your risk-free shopping experience here!

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